PROFESSIONAL SUMMARY
Economist with 12 years of work experience. Great customer service orientation, responsible, autonomous, proactive, results oriented, good team work and excellent interpersonal relationships.
PROFESSIONAL EXPERIENCE
- September 2020 to present / Administration Manager Schibli Asesores Legales en Seguros.
- September 2017 – January 2020/ Ovalle Consejeros Legales.
Finance Manager, in charge of reorganizing the area, distributing tasks and team goals; Creation of protocols; Invoicing and Collection; Analysis of lawyers’ results and profitability; Development of plans to optimize the company’s financial situation and financial results. - March 2015 – October 2016/ PricingCompass.
Competitive Manager, responsible for Maintenance and daily assistance to customers; Online customer service; Training to new users; Quality Assurance of the entire platform; Distribution and control of the work performed by 15 external employees of the company and customer invoicing. - 2009 – 2013/ Gap Inc. Vancouver, Canada.
Customer Experience Expert. Full-time position at the Vancouver Flagship store, with average daily sales of CAN$20,000. Main responsibilities of the position, Recruitment and selection of sales associates; Induction of new hires; Coordinate floor coverage, distribute and reorganize sales force according to needs; Customer service leader, provide feedback and recognition to keep staff motivated; Convey key figures and daily/hourly goals to sales associates, and suggest actions to achieve compliance. - 2005 – 2008/ Celfin Capital S.A.
HR Analyst, Creation of the Human Resources area responsible for Design, development and implementation of the performance evaluation system, benefits program, Intranet, training program and personnel recruitment; Creation and updating of employment contracts for all personnel; Induction to new employees.
EDUCATION
- 2007 Diploma in Human Resources, Catholic University of Chile
- 2000 – 2004 Economy, mention in Administration, Universidad Finis Terrae, Double Distinction.
LANGUAGES
- Bilingual English – Spanish
- Currently lives in Perth – Australia
